Privacy Policy

Contact and booking details — your name, phone number, and email address, when you book a consultation, send us a message through the contact form, or sign up for our mailing list.

Appointment and treatment records — your booking history, consultation notes, treatment plans, and invoices, kept as part of your client record with us.

Hair & scalp assessment data— if you use the Tiph'arah app, photographs of your scalp and hair that you choose to submit, and the AI-generated assessment produced from them. We treat this as sensitive personal data.

Payment information — when you pay a consultation fee online, payment is handled by Hubtel. We never see or store your full card or mobile money details ourselves.

Technical and security data— Google reCAPTCHA collects device and browser signals on our forms to tell real visitors from spam and automated abuse. Separately, Vercel Web Analytics gives us an aggregate count of page views on this site; it's designed not to use cookies and not to identify you personally.

• To schedule, confirm, and manage your appointments, and send related reminders.
• To provide your trichology and scalp-wellness consultation and treatment.
• To generate an AI-assisted hair & scalp assessment through the Tiph'arah app. This is an informational screening aid alongside your consultation — never a substitute for a licensed medical diagnosis — and every result is reviewed against your actual visit before anything is recommended to you.
• To process payments for services booked through the site.
• To send you marketing emails only if you've opted in — you can unsubscribe at any time using the link in every email we send.
• To respond to messages sent through our contact form.
• To protect our booking system and forms from spam and abuse.

We don't sell your personal data. We share it only with the service providers that help us run Tiph'arah, each only for the purpose described:

• Hubtel — processes online payments.
• Resend — delivers our booking, reminder, and (opted-in) marketing emails.
• Supabase — hosts our database and stored files (e.g. gallery and assessment photos).
• Vercel — hosts this website and provides privacy-friendly analytics.
• Anthropic (Claude) — analyzes hair/scalp photos submitted through the Tiph'arah app to produce your AI assessment.
• OpenAI — supports search over our internal clinical knowledge base; it does not receive your photos.
• Google — reCAPTCHA (spam protection on our forms) and Google Maps (to show our location).

Some of the providers above process data outside Ghana, including in the United States. Where that happens, we rely on those providers' own security and data-protection commitments and only share what's necessary for the purpose described above.

We keep your information for as long as you're a client with us, or as long as needed to meet legal, tax, or record-keeping obligations, whichever is longer. Where we're not required to keep it, you can ask us to delete or anonymize it — see “Your rights” below.

Ghana's Data Protection Act, 2012 (Act 843) gives you the right to know what personal data we hold about you, request a copy of it, ask us to correct it, object to or restrict how we use it, and ask us to delete it. To exercise any of these, email info@tipharahwellness.com. If you believe we've mishandled your data, you can also complain to Ghana's Data Protection Commission.

Our services are intended for adults. If a minor's information is involved (for example, a young client attending with a parent), we require a parent or guardian's involvement and consent.

See our Cookie Policy for the specific cookies and similar technologies used on this site.

We use reasonable technical and organizational measures to protect your information, but no method of transmission or storage is completely secure, and we can't guarantee absolute security.

We may update this policy from time to time. We'll change the “last updated” date at the top when we do.

TIPH'ARAH HAIR AND BEAUTY SALON (Reg. No. BN337731224)
Mitchell Rd, Tema, Ghana
info@tipharahwellness.com · 055 673 7623